FAQ
Do you have any questions about our products? Then take a look at the FAQ section here. For all other concerns, you can send us an email to kontakt@simply.bike or use the contact form - we look forward to hearing from you!
You can reach our support team Monday to Friday from 9:00 a.m. to 6:00 p.m.
Simply.Lift STEPS
Does the Simply.Lift STEPS have gears?
The Simply.Lift STEPS has a Shimano NEXUS 5-speed hub gear with twist grip shifter
What is the range of the Simply.Lift STEPS?
The range depends on various factors such as support level, outside temperature, speed, gradient, load and breaks in the journey. At an average speed of 23 km/h and a total weight of 100 kg, you can reach up to 150 km with the ECO support level. With a normal support level, up to 100 km is possible, while with a high support level, up to 75 km is possible.
What are the advantages of a belt drive?
The CD Carbon belt is durable, maintenance-free and practically indestructible. To clean it, simply rinse the belt with water. It is also almost silent - just a clean solution.
Does the Simply.Lift STEPS have suspension?
Yes. The Simply.Lift STEPS has a Suntour suspension fork with 80 mm travel - a suspension seat post can be retrofitted on request.
Can I lock the battery?
Yes! The battery can easily be locked with a key - however, we recommend that you also secure your Simply.Lift STEPS with a bicycle lock.
Can I ride the Simply.Lift STEPS even if the battery is empty?
If your battery is empty, you can ride your Simply.Lift STEPS under your own power like a normal bicycle.
Can children be transported on the Simply.Lift STEPS?
Depending on their age and size, children can be transported using Qibbel child seats and/or the appropriate Simply.Lift STEPS accessories.
Do you have any certifications?
We certify the entire bicycle through an independent testing center and therefore have a CE marking on every bicycle (CE, DIN EN 15194 EPAC).
How roadworthy is the bike - during the day or in the dark?
Your Simply.Lift STEPS comes with StVZO-compliant lighting, a bell and reflectors. The Busch+Müller LED light with 60 LUX offers you optimal lighting.
Can I test drive the Simply.Lift STEPS?
Our e-bike is currently only available in our online shop. Ordering is guaranteed to be risk-free for you - if you are not satisfied with your Simply.Lift STEPS, you can of course make use of the statutory right of withdrawal.
For which body size is the Simply.Lift STEPS suitable?
The Simply.Lift STEPS is suitable for people with a height of approximately 160 cm to 195 cm. The size can be adjusted using the handlebars, stem and saddle.
What gradient can the Simply.Lift STEPS handle?
Depending on your fitness level or load, almost any incline can be mastered thanks to the powerful SHIMANO mid-engine and the NEXUS 5-speed gear system.
How should the Simply.Lift STEPS be maintained/cared for?
The most important thing for us is that you enjoy your Simply.Lift STEPS for a long time. For this reason, we have designed it so that it does not require any complex maintenance. The main things to keep in mind are keeping the bike clean, tightening the screws and ensuring the correct tire pressure - you will find the maintenance instructions in the user manual that comes with your order.
Can I return the Simply.Lift STEPS?
Within the statutory cancellation period of 14 days, you can return the bike without giving any reason and you will receive a full refund. We ask that you keep the box for at least the cancellation period to ensure uncomplicated processing. The return is free of charge for you. If you wish to exercise your right of cancellation, please contact us by email so that we can arrange a pickup date with you.
What should I do if there is a defect in my Simply.Lift STEPS?
Please check your Simply.Lift STEPS for transport damage after receipt and inform us promptly by email. Within the first 2 years you can make use of the statutory warranty and contact us with any concerns - we will do everything we can to get your Simply.Lift STEPS back on the road as quickly as possible! If a defect does occur, wearing parts can easily be replaced at a bicycle workshop. If certain spare parts are not available at your trusted bicycle workshop, we will be happy to send you the parts you need. If there are serious problems, we will have your Simply.Lift STEPS picked up and repaired for you - in the case of warranty cases, this is of course free of charge!
Simply.Lift NEO
Does the Simply.Lift NEO have gears?
With the Simply.Lift Neo, the powerful hub motor takes over the tasks of a gear shift. The gear ratio and motor are designed so that gradients of up to 10% can be easily overcome.
What is the range of the Simply.Lift NEO?
The range depends on various factors such as support level, outside temperature, speed, gradient, load, and breaks in the journey. In a stress test, we achieved a total of 90 km with a load of 100 kg, a temperature of 3 degrees, and an average speed of 22.5 km/h on support level 2.
What are the advantages of a rhyme drive?
The Gates carbon belt is durable, maintenance-free and practically indestructible. To clean it, simply rinse the belt with water. It is also almost silent - just a clean solution.
Does the Simply.Lift NEO have suspension?
The Simply.Lift NEO has no suspension. The high-quality, wide tires and the ergonomic details such as the handlebars, handlebar grips and saddle guarantee a comfortable riding experience.
Is there an app?
Simplicity is the top priority at Simply.Bike - that's why we deliberately decided not to use app control or a GPS tracker. This means you can easily set off without a smartphone or share the bike with your family without any problems.
Can I lock the battery?
Yes! The battery can easily be locked with a key - however, we recommend that you also secure your Simply.Lift NEO with a bicycle lock.
Can I drive the Simply.Lift NEO even if the battery is empty?
If your battery is empty, you can ride your Simply.Lift NEO under your own power like a normal bicycle.
Can children be transported on the Simply.Lift NEO?
Depending on their age and size, children can be transported using Qibbel child seats and/or the appropriate Simply.Lift NEO accessories.
Do you have any certifications?
We certify the entire bicycle through an independent testing center and therefore have a CE marking on every bicycle (CE, DIN EN 15194 EPAC).
How roadworthy is the bike - during the day or in the dark?
Your Simply.Bike comes with StVZO-compliant lighting, a bell and reflectors. So you don't have to worry about anything and can ride off without worrying!
Can I test drive the Simply.Lift NEO?
Our e-bike is currently only available in our online shop. Ordering is guaranteed to be risk-free for you - if you are not satisfied with your Simply.Lift NEO, you can of course make use of the statutory right of withdrawal.
For which body size is the Simply.Lift NEO suitable?
The Simply.Lift NEO is suitable for people with a height of approximately 160 cm to 195 cm. The size can be adjusted using the handlebars, stem and saddle.
What gradient can the Simply.Lift NEO handle?
The gear ratio and motor are designed so that gradients of up to 10% can be easily overcome.
How should the Simply.Lift NEO be maintained/cared for?
The most important thing for us is that you enjoy your Simply.Lift NEO for a long time. For this reason, we have designed it so that it does not require any complex maintenance. The main things to keep in mind are keeping the bike clean, tightening the screws and ensuring the correct tire pressure - you will find the maintenance instructions in the user manual that comes with your order.
Can I return the Simply.Lift NEO?
Within the statutory cancellation period of 14 days, you can return the bike without giving any reason and you will receive a full refund. We ask that you keep the box for at least the cancellation period to ensure uncomplicated processing. The return is free of charge for you. If you wish to exercise your right of cancellation, please contact us by email so that we can arrange a pickup date with you.
What should I do if a defect occurs on my Simply.Lift NEO?
Please check your Simply.Lift NEO for transport damage after receipt and inform us promptly by email. Within the first 2 years you can make use of the statutory warranty and contact us with any concerns - we will do everything we can to get your Simply.Lift NEO back on the road as quickly as possible! If a defect does occur, wearing parts can easily be replaced at a bicycle workshop. If certain spare parts are not available at your trusted bicycle workshop, we will be happy to send you the parts you need. If there are serious problems, we will have your Simply.Lift NEO picked up and repaired for you - in the case of warranty cases, this is of course free of charge!
Simply.Glow LED bicycle backpack
Which power bank is suitable for Simply.Glow?
You can connect any standard USB power bank to the Simply.Glow backpack. The duration of the LED light depends on the capacity of the power bank.
How do you turn on the light?
The backpack has no switch – simply connect the USB cable to the power bank and the backpack lights up.
Which laptop is suitable for office use?
Depending on the type and thickness of the laptop, devices with a screen diagonal of 14” usually fit.
Is the backpack water-repellent?
The Simply.Glow backpack is highly water-repellent and rainproof, but not waterproof. In extreme rain, small amounts of moisture may penetrate through the seams. We recommend folding the flap over and locking it when it rains - this will prevent water from getting through the zipper.
Is the backpack vegan?
The Simply.Glow backpack is made from 100% non-animal materials.
How do I clean Simply.Glow?
Please do not wash your Simply.Glow in the washing machine. Simply remove dirt with a damp cloth. Please note: The USB port must not be placed in water.
Do you offer a repair service for the Simply.Glow backpack?
If your Simply.Glow has a defect, please contact us via email at kontakt@simply.bike
We will be happy to check the possibility of a repair for you and will inform you of the next steps by email.
Simply.Protect LED bicycle helmet
How do you operate the direction indicator?
The direction indicator can only be operated using the remote control provided. The direction indicator on the Simply.Protect helmet offers additional safety in the dark, but does not replace the hand signal.
What does the helmet look like inside?
Inside Simply.Protect there are Velcro-fastened pads that ensure optimal comfort. These are easy to clean and made of a quick-drying material.
How do I care for my Simply.Protect helmet?
The inner cushions can be easily removed and carefully washed by hand with neutral soap or shampoo. Dab off any moisture with kitchen paper or a towel and allow the cushions to air dry completely.
When should I replace the helmet?
It is generally recommended to change your helmet every three years.
Can I continue to use my helmet after an accident?
No. Your helmet may have suffered invisible damage that may have compromised its protective effect. Therefore, it is essential that you replace your helmet after an accident.
Simply.Warm thermal vest
Which power bank is compatible with Simply.Warm?
You can connect any commercially available USB power bank to the Simply.Warm vest.
How do I best wear the vest?
The heat transfer of the Simply.Warm vest is most efficient when the vest fits close to the body, is closed and when not too thick clothing is worn underneath the vest. It is better to wear the vest under a jacket, e.g. a windproof softshell jacket or a rain jacket.
Can the Simply.Warm vest be washed?
Of course! The vest is washable at 30 °C, you just have to remove the power bank and close the zippers. The vest should only be used again once it is completely dry.
Can the heating elements overheat?
The heating elements cannot overheat. The USB standard specifies 5 volts and a maximum current of 2 A - this produces a safe output of 10 watts.
What are the heating elements made of?
The elements are made of carbon fibers.
How long does the vest keep you warm?
The vest is powered by a USB power bank (not included), so the duration depends on the running time of your power bank. A 5000 mAh battery lasts for about 5 hours
For which activities is the Simply.Warm vest suitable?
Simply.Warm is not only suitable for cycling, but for all outdoor leisure activities on cooler days, such as gardening, fishing, walking.
How is the vest cut?
The Simply.Warm vest has a straight/unisex cut.